Privacy Policy
Last updated: 8 September 2026
1. Who this is about
Saddle Riders is operated by WLF Tech ("we", "us"), and we decide how the personal data described here is used. You can reach us at info@wlf-tech.com.
This policy explains what we collect when you use the app, why, who else sees it, and what you can ask us to do about it.
2. What we collect
What you give us
- Your name, email address and phone number, when you sign up.
- A profile photo, if you add one.
- Your role — rider, coach or stable owner.
- What you book: the stable, the coach, the lesson, the date and time, and the seats.
- Reviews and ratings you write.
- Messages you send through the app.
- Anything you send us by email.
If you register as a coach or a stable owner, we also collect what you publish about your business: your rates, your availability, your qualifications, your photos and your stable's details.
What your device gives us
- Your location, only if you allow it. It is used to sort stables by distance and to show them on the map. You can refuse, and you can turn it off later in your phone's settings.
- A notification token, so we can send you booking reminders and messages.
- Basic technical information needed to run the app and keep it secure — the app version, the device type, and an attestation that the app is genuine.
What we generate
- Your booking history and its status.
- Records of the fee you paid, the reference for it, and the rates that applied at the time.
- Cancellation, no-show and completion records.
3. What we do not collect
We never see your card details. Card payments are taken by Paymob on their own hosted page. Your card number does not pass through the app or our servers, and we do not store it. What we keep is the amount, the currency, the reference and whether it succeeded.
We do not track you across other apps or websites, and we do not sell your data to anybody.
4. Why we use it
- To run your bookings — to take them, price them, hold the slot, confirm them, remind you, and settle or refund them. This is how we perform our contract with you.
- To show you relevant stables — distance, filters, the map. Location is used only for this, and only with your permission.
- To let you and your coach talk, before and after a lesson.
- To tell a stable and a coach who is coming — your name, your phone number, and what you booked. They need it to teach you.
- To keep the platform honest and safe — checking a booking is genuine, investigating a dispute, preventing fraud and abuse. This is our legitimate interest in running a platform people can trust.
- To meet our legal and accounting obligations.
We do not send marketing messages. Notifications are about your own bookings and messages.
5. Who else sees it
- The stable and the coach you book. Your name, your phone number and your booking. They are responsible for what they do with it under their own policies.
- Google (Firebase). Sign-in, the database, file storage, notifications and our server functions all run on Google Cloud. Data is held on Google's infrastructure.
- Paymob. Our payment provider, for the online fee. They receive what they need to take the payment.
- Google Maps, when you open the map view.
- Authorities or advisers, where the law requires it or where we need to establish or defend a legal claim.
That is the whole list. Nobody else receives your data, and none of the above receive it in order to sell it.
6. Where it is held
Our infrastructure is provided by Google and Paymob, and your data may be processed on servers outside Egypt, including in the European Union and the United States. We rely on those providers' own safeguards for those transfers.
7. How long we keep it
- Your account and profile: until you delete your account.
- Bookings, payments and settlement records: for as long as we need them for accounting and legal purposes after the booking, typically five years. These survive account deletion because we are required to keep them.
- Reviews: they stay published as part of a stable's or coach's record, without your contact details attached.
- Messages: for as long as the conversation exists.
- Location: it is used at the moment you open the app and is not stored as a history.
8. Your choices
- Location — refuse it or turn it off at any time in your phone's settings. The app still works: distances are measured from Cairo instead, and the app says so where it matters.
- Notifications — turn them off in your phone's settings.
- Your details — edit your name, phone and photo in Profile at any time.
- Your account — delete it from Profile. Bookings already made and the records in section 7 are kept.
9. Your rights
You can ask us to give you a copy of your data, correct it, delete it, restrict what we do with it, or object to it. Write to info@wlf-tech.com and we will respond within 30 days. We may need to check who you are first.
If you are not satisfied with our answer, you can complain to the relevant data protection authority.
10. Children
Saddle Riders is not for children. You must be 18 or over to hold an account.
A parent or guardian can book a children's lesson on their own account. In that case we hold the child's first name only if the parent chooses to give it to the stable, and we do not ask for anything else about them.
If you believe a child has created an account, tell us and we will remove it.
11. Security
Access to your data is controlled by security rules on the server, not by the app. Payments, refunds, booking state and settlement are written by our server functions only — the app cannot change them, and neither can anybody using a modified copy of it. Every call to those functions is checked to confirm it came from the genuine app.
No system is perfectly secure. If a breach affects you, we will tell you and the authorities as required.
12. Changes
We may update this policy. The new version will be posted here with a new date at the top, and if a change materially affects you we will tell you in the app.
13. Contact
WLF Tech info@wlf-tech.com